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IDC GAMES

Questions about IDC GAMES

  • I receive Runtime Error.

    Run-time error may occur if your computer has memory problems or if your computer is infected with malware. Update your system if a runtime error continues to occur; we recommend that you upgrade your...

  • When launching the game I get a “Failed to initialize BattlEye Service: Windows Test-Signing Mode not supported.” error.

    Please disable test-signing mode by following this guide: http://support.microsoft.com/kb/2509241. Alternatively you can follow the manual instructions provided here: https://msdn.microsoft.com/en-us/...

  • How can I change my email?

    If you want to change the email linked to your account, the first thing you have to do is enter the IDC/Games page. Once there, in order to access to your account settings, you have to log in by click...

  • DDoS & DropHack Prevention

    A DDoS is an overflow of information packets sent to an IP address (usually by malicious PC ninjas). Most common connections won't be able to handle all of the packets, and will then be effectively bl...

  • My account is stolen and I want to get it back. What can I do?

    Users are solely responsible for security of their account tools and for taking necessary measures to prevent them from being stolen by third parties. They can't claim any rights as stated in their us...

  • I want to sell / transfer my account, will I get punishment?

    According to the User agreement, in relation to your personal account, users are strictly prohibited to lease, sell or give away your account in any way, or any other object or virtual currency associ...

  • My account has been banned for payment fraud.

    IDC Games consider forbidden any refund or chargeback of products that have been used. If you refunded one or several products, your account will be permanently banned. If you wish to have more detail...

  • I didn't receive the product I bought.

    This problem can be experienced due to instant disconnection, we recommend to exit, log-in again, check your bag and if the problem persists, create a support ticket indicating your ingame nickname, a...

  • Can I see the payment history of my account?

    This kind of information is only delivered to the account's owner, that needs to contact us on the support platform, using his account's email address....

  • I get "refused" error on Wolopay.

    Wolopay has a security system to prevent fraud. If some incorrect data is submitted on the payment platform, the payment is denied. Make sure that you indicate your The Card/Bank Account holder name, ...