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IDC GAMES

Questions about IDC GAMES

  • DDoS & DropHack Prevention

    A DDoS is an overflow of information packets sent to an IP address (usually by malicious PC ninjas). Most common connections won't be able to handle all of the packets, and will then be effectively bl...

  • My account is stolen and I want to get it back. What can I do?

    Users are solely responsible for security of their account tools and for taking necessary measures to prevent them from being stolen by third parties. They can't claim any rights as stated in their us...

  • I want to sell / transfer my account, will I get punishment?

    According to the User agreement, in relation to your personal account, users are strictly prohibited to lease, sell or give away your account in any way, or any other object or virtual currency associ...

  • My account has been banned for payment fraud.

    IDC/Games consider forbidden any refund or chargeback of products that have been used. If you refunded one or several products, your account will be permanently banned. If you wish to have more detail...

  • I didn't receive the product I bought.

    This problem can be experienced due to instant disconnection, we recommend to exit, log-in again, check your bag and if the problem persists, create a support ticket indicating your ingame nickname, a...

  • Can I see the payment history of my account?

    This kind of information is only delivered to the account's owner, that needs to contact us on the support platform, using his account's email address....

  • I get "refused" error on Wolopay.

    Wolopay has a security system to prevent fraud. If some incorrect data is submitted on the payment platform, the payment is denied. Make sure that you indicate your The Card/Bank Account holder name, ...

  • I bought 2 products but I only received 1.

    Game offers can only be bought individually. If you want to buy more than one pack, make independent purchases to avoid conflicts....

  • I don't remember or can't access my e-mail password. What can I do?

    If you don't remember the password of your e-mail, please contact your mail service provider's support and communication unit, they will help you recover your password. It may be beneficial to see bel...

  • I receive X application stopped error.

    This problem may be caused by insufficient video card or failing to have the current driver version. It is likely that the application is blocked by the firewall of the system. We recommend that you i...