There may be many factors in this error, including hardware and software. We recommend to update all drivers to our users as a solution. Updating your video card, DirectX, and Nvidia PhysX drivers can be a solution for Windows error messages. This error may also be due to the fact that your computer hardware is lower than the system needs of the game. Please enter the settings in the opening panel where you entered your membership information and try to open the game again by bringing the chart level value to Minimum.