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My BE Launcher window shows “[INFO] Blocked loading of file: …” messages. What’s wrong and do I risk getting banned?

First of all, no, you won’t risk getting banned for any of these messages. They also don’t mean that BE is looking at files on your system that are unrelated to the game. If a file is blocked it means that the game process tried to load them, which is the reason BE is checking them.

If these messages don’t cause any issues with your game you can just ignore them (note that in-game kicks are not related to them). BE’s protection is quite strict, which might cause it to block certain files which are not essential for playing the game. In that case you don’t need to worry about any bad consequences such as getting banned.

NOTE: Recently we have been getting a lot of reports about a certain file in a user’s Temp directory having the name “p[number]am.sys” (e.g. “C:\Users\[username]\AppData\Local\Temp\bk3729.tmp\p1481728805am.sys”) being blocked. This is likely caused by new/updated malware using a file which is blocked by BE. If you experience the same please be sure to install proper anti-malware software such as Malwarebytes Anti-Malware and scan your system to remove the malware. Additionally, a system reboot might be required after doing so.

Otherwise please check the following list of solutions:

• Make sure that BEService.exe in your BE Service directory (usually “C:\Program Files (x86)\Common Files\BattlEye”) is not blocked by your firewall in any way.
• Ensure that there is no d3d9.dll, dxgi.dll or dsound.dll file in your game directory. If there is one please remove/rename it.
• Ensure that you have a legitimate copy of Windows. Pirated copies might no longer be supported by the latest BE version.
• Check if your game directory’s file permissions are broken by doing the following: Right-click on your game directory (in Windows Explorer), select “Properties” and go to the “Security”
tab. In the group/user list select the “SYSTEM” entry and check if it has full access. Otherwise click “Edit…” and grant the “SYSTEM” user full access.
• Your system’s root certificates might be broken/corrupted. To fix them download and install the following update from Microsoft: http://support.micro....com/kb/2813430.
• Check your system files for corruptions and possibly repair them by following these guides: http://support.microsoft.com/kb/929833 and http://support.microsoft.com/kb/947821.
• Scan your system with up-to-date anti-virus and anti-malware software. Malware that modifies system or game files can cause such issues when BE is enabled.
• Googling the name of the blocked file can help find out what is actually behind it. Sometimes BE might block malware/adware/PUP files, which can cause problems such as being unable to find or connect to servers in-game. We recommend Malwarebytes Anti-Malware for removing such software from your system.
• Ensure that you don’t use any tweaked/custom versions of system files (including DirectX). Reinstall DirectX, see the following page for details: http://support.microsoft.com/kb/179113.

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